Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Maison Southland, which can be contacted at info@maisonsouthland.com.
1. Acceptance of These Terms
By placing an order through our website, you agree to these Terms & Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.
2. Product Information
We make every effort to ensure that all product descriptions, images, and information are accurate and up to date.
Please note that:
- Product colours may vary slightly depending on your screen or device.
- Typographical errors, pricing errors, or other inaccuracies may occasionally occur.
- We reserve the right to correct any such errors without prior notice.
No rights may be derived from obvious errors or omissions.
3. Orders & Payment
Orders will only be processed after full payment has been successfully received.
Available payment methods may vary depending on your country or region. Customers are responsible for checking that their preferred payment method is available before completing their purchase.
4. Order Processing & Shipping
Our standard processing times are:
- Processing time: 1–3 business days
- Shipping time after dispatch: 1–7 business days, depending on your location
Orders may be shipped directly from our supplier located in China.
Shipments may be subject to customs duties, import taxes, or other local charges, which are the responsibility of the customer where applicable.
Delivery times are estimates only. Minor delays caused by customs inspections, public holidays, weather conditions, or shipping carriers do not in themselves entitle customers to cancel an order or request a refund.
5. Returns & Order Cancellations
Please refer to our separate Return Policy for complete details regarding returns and refunds.
Orders cannot be cancelled once they have been placed and entered into processing.
If you experience any issue with your order, please contact us first so we can work towards a solution before a chargeback or payment dispute is opened.
6. Limitation of Liability
Maison Southland is not liable for lost or damaged shipments where the tracking information confirms successful delivery to the shipping address provided by the customer.
To the extent permitted by law, our liability is limited to the purchase price of the affected product.
Customers are responsible for ensuring that their shipping information is complete and accurate before placing an order.
7. Intellectual Property
All content available on this website, including but not limited to text, photographs, graphics, logos, branding, and website design, is the exclusive property of Maison Southland unless otherwise stated.
No content may be copied, reproduced, distributed, or used without our prior written permission.
8. Complaints
If you have a complaint, please contact us at info@maisonsouthland.com.
We aim to respond within five (5) business days.
For complaints relating to sizing, quality, damaged products, or incorrect items, please include:
- Your order number
- A detailed description of the issue
- Clear photographs of the product
Providing complete information helps us resolve your request as quickly as possible.
9. Your Consumer Rights
Nothing in these Terms & Conditions limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
10. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of New Zealand.
Any disputes arising from these Terms & Conditions shall be submitted to the competent courts or tribunals of New Zealand, unless mandatory law provides otherwise.